Upon successful completion of your order, an order confirmation will be sent to your e-mail, with order details (including order number and order date), item details (including item price), as well as shipping and billing information.

If you do not receive the confirmation e-mail or if an error occurs during the last step of your checkout, you are advised to check your Order History under My Account before placing the order again to avoid duplication. Should you have questions regarding duplicated orders or your order status, please feel free to reach out through the Contact Us page.

COSME-DE.COM uses industry-standard encryption technology - Secure Sockets Layer (SSL) to guarantee the confidentiality of online transactions made on our site. This is one of the most advanced encrypting technologies available today.

A secure webpage is different from a normal webpage if it has the following characteristics. You know you are on a secure webpage if the address bar displays "https://" instead of "http://" along with a padlock (for Internet Explorer version 7.0 or above) that is locked. For older versions of window browsers, the padlock is displayed in the bottom status bar.

Any information sent over the Internet is encrypted into an unbreakable code before it is sent. This ensures that no third party can intercept and decipher your personal information. It is certainly much safer than giving out your credit card information in a restaurant, mail order or over the phone.

COSME-DE.COM uses a Digital Secure Server ID from VeriSign to provide you with the best possible protection on the Internet.

Moreover, all our payments are processed through PayPal, PayDollar and Global Payments (HSBC's global payment processing platform), thus we do not store any of your credit card information on our server. The above are all well-known and reputable secure payment gateways for online shopping, so you do not need to worry about the safety of your credit card information.

All payment forms are subject to bank verification and review by COSME-DE.COM. COSME-DE.COM reserves the right to refuse to process any transaction due to unauthorized or suspected fraud or illegal activity.

In case a product is listed with an incorrect price due to a typing error, COSME-DE.COM reserves the right to withdraw the item from an order without prior notice to the customer. If this happens, an alert email will be sent to the customer indicating the item that has been withdrawn.

NOTE: Our Company is located in Hong Kong, thus credit cards issued overseas may be charged a foreign transaction fee. You may call your credit card issuer before making a purchase to check if your credit card charges a fee.

Once you have placed your order, it is presumed that you have read, understood and agreed to these terms.

Our product’s prices are very competitive, and we offer various promotions and offers from time to time. As such, we are unable to match the price of products during your time of purchase with its current price. If the product’s price has changed after your purchase, we will be unable to make any adjustments to it.

Currently, we ONLY accept online orders. If you have any problems with ordering online, please do not hesitate to get in touch with us through the Contact Us page.